Cancellation and Refund Policy
A legal disclaimer
Last Updated: August 10, 2024
Thank you for choosing Sip & Brew for your catering needs. Please read our Cancellation and Refund Policy carefully to understand our practices regarding cancellations, refunds, and inclement weather.
Refund of Deposit
We require a 30% or 35% down deposit to secure our catering services for your event. If you need to cancel your event, you are eligible for a full refund of the down deposit under the following conditions:
You notify us of the cancellation more than 30 days before the scheduled event date.
Cancellation within 30 Days
If you cancel your event within 30 days of the scheduled date, the initial down deposit is non-refundable.
Inclement Weather Policy
In the event of inclement weather that may impact your scheduled event, we are committed to working with you to find a suitable solution. Our approach to weather-related cancellations is as follows:
Rescheduling: We will make every effort to reschedule your event to a mutually agreeable date. If rescheduling is possible, your initial deposit will be applied to the rescheduled event.
Alternative Arrangements: If rescheduling is not feasible, we will explore alternative arrangements to ensure your catering needs are met.
Standard Cancellation Policy: If neither rescheduling nor alternative arrangements are possible, our standard cancellation policy will apply.
The initial down deposit is non-refundable for cancellations within 30 days of the event date.
Notification Process
To initiate the cancellation process or discuss weather-related concerns, please contact us at inquiry@sipbrew.ca as soon as possible.
Refund Process
Refunds for eligible cancellations will be processed within 10 days from the date of cancellation.
Refunds will be issued using the same payment method used for the initial deposit.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at inquiry@sipbrew.ca.